Privacy Policy

At VAYOMEIE, we take your privacy seriously. This policy explains what personal information we collect, how we use it, and the choices you have. By using our website at vayomeie.com, you agree to the practices described here.

Information We Collect

We collect information you give us directly:

• —Name, email address, and password when you create an account
• —Shipping address and phone number when you place an order
• —Payment information — processed securely by Cashfree; we do not store card details
• —Reviews and ratings you submit on product pages
• —Messages you send through our contact form

We also collect information automatically when you visit: your IP address, browser type, pages visited, and time spent. This is standard web analytics data.

How We Use Your Information

• —To process and fulfil your orders, and send you order updates
• —To create and manage your account
• —To respond to your enquiries and provide customer support
• —To send you our newsletter, Letters from the Loom (only if you opted in)
• —To improve our website and product offerings
• —To comply with legal obligations under Indian law

Sharing Your Information

We do not sell your personal information. We share it only with:

• —Delhivery — our shipping partner, to deliver your orders
• —Cashfree — our payment processor, to handle transactions securely
• —Supabase — our database provider, where your account data is stored
• —Legal authorities — if required by law or to protect our rights

Data Storage & Security

Your data is stored on servers in Singapore (Supabase). We use industry-standard encryption and access controls. While no system is completely secure, we take reasonable precautions to protect your information.

Cookies

We use essential cookies to keep you logged in and maintain your shopping cart. We do not use third-party advertising cookies. You can disable cookies in your browser settings, though this may affect site functionality.

Your Rights

You have the right to:

• —Access the personal information we hold about you
• —Correct inaccurate information
• —Request deletion of your account and data
• —Opt out of marketing emails at any time (unsubscribe link in every email)

To exercise any of these rights, email us at info@vayomeie.com.

Children's Privacy

Our site is not directed at children under 18. We do not knowingly collect personal information from minors.

Changes to This Policy

We may update this policy from time to time. We will notify you of significant changes by email or a notice on the site. Continued use of VAYOMEIE after changes means you accept the updated policy.

Contact

For any privacy concerns, write to us at info@vayomeie.com or through our contact page.